Motorcycle Rewards - Gift & Loyalty Programs Tailored to the Motor Sport Industry

Motorcycle Rewards
Customer Connect Marketing

Helps you ensure that your customers are completely satisfied long before they get their customer satisfaction surveys, giving you the opportunity to address customer issues in record time.

The Product
New sales, used sales, warranty service, or customer payment service - it all starts with
the transaction.

Within 24–72 hours of every transaction, Motorcycle Rewards Customer Connect goes to work. It contacts your customers, gathers feedback, and gives you a golden opportunity to address any issues quickly. Customers are specifically asked if they were completely satisfied with the experience.

If the answer is yes, we record what customers say about your dealership or your people. For any answers indicating your customer isn’t completely satisfied, our professional interviewers discover what happened, who was involved, and more.

If the Motorcycle Rewards Customer Connect professional interviewer hears an urgent issue, you will immediately receive a Hot Alert by e-mail. The Hot Alert gives you all the details you need to step in and do what it takes to make that customer completely satisfied.

Everything learned from your customers is reported and sent to you via email, which allows you to view your results anytime, anywhere.

The result: more completely satisfied customers, for higher margins and greater customer loyalty in less time than ever.

The Situation
Customers come in for service only once, and your team only has one chance to deliver satisfaction. However, not all salespeople work at the same pace, some take longer to close a deal than others, resulting in flat quarterly
numbers. Chances are that poor customer service is a key culprit. Yet without access to the customer’s viewpoint in a timely manner, it’s difficult to know what went wrong and how to fix it.

This is where Motorcycle Rewards Customer Connect can play an important role. Studies show that only five percent of unhappy customers will complain directly to your people; the other ninety-five percent will never return. Conversely,
an unhappy customer who gets the problem solved quickly and completely will actually become more loyal to your organization than the customers who were completely satisfied at the onset.

The Value
By responding quickly to problems, you will see the sales and margin growth that comes with higher levels of completely satisfied customers. You will also create a highly loyal customer base that will benefit your organization for years to come.

As part of the Motorcycle Rewards group of companies, we can put a wealth of resources at your disposal:

• Highly-trained professional interviewers
• An affordable cost model that gets proven results
• Industry-leading research and analysis

For more information, please call us at 1-877-326-9537 or email us at
webmaster@motorcyclerewards.com